Back Office. Simplified.

Our Mission

Business Continuity as a Service

TotalSMB is on a mission to provide enterprise-grade operations to every business that needs it.

"Founders can't afford to do it all and can't afford not to."

TotalSMB was founded to help businesses access expert back-office support without the cost and complexity of building a full internal team or the uncertainty and time spent managing unrelated contractors.

Our mission is to empower small and medium-sized businesses with operational teams and outsourced departments that provide enterprise-level support.

We provide a stable source of high-value clients. They provide a stable workforce that we manage.  

How? We aggregate capacity across our customers to provide skilled, enterprise-level resources typically unaffordable for small/medium-sized business owners.

BUILD.
SCALE.
NET.

YOUR GROWTH ENGINE.
An org that works as it should so you can work on growth.
  • Operators who understand small business and can navigate growth
  • Powering growing teams with big capability
  • Powering small teams with big capability
  • Benefits and HR transactions handled with clear handoffs.
Speak to an Advisor
Our People

Who We Are

Builders, Leaders, Experts.

Meet our Founder

Lilit Davtyan

Founder, Principal Advisor

Our founder is a seasoned Certified Public Accountant (CPA) and former CEO with over 15 years of experience leading operations, finance, HR, and IT across fast-scaling companies. 

With a proven track record of running large teams and overseeing complex business functions, she set out to bring that same level of structure, discipline, and expertise to businesses that need it most.

Developer
Compliance
Officer
Controller
Benefits
Admin

CFO
Payroll Admin
Accounting
Accounts Payable
Security Analyst
AR/AP
Chief Talent Officer
‍

‍
CISO
Network Administrator
Tax
Help Desk
FP&A
Systems Admin
Leave and Compliance
InfoSec Auditor

Meet the Team

1,000s of specialists, dedicated to your growth.

Certifications & Requirements

Enterprise-grade oversight.

Background and experience verified; trainings current; licenses checked and maintained for licensed roles.

Security
Certifications

Curated learning paths prepare practitioners for CISA, CISSP, CCSP, and CompTIA certification exams.

Background and
license checks

Pre-employment screening includes education, employment, and credential/license verification for roles requiring licenses (e.g., CPA, CISA).

Assurance quality
(CPA oversight):

Pre-employment screening includes education, employment, and credential/license verification for roles requiring licenses (e.g., CPA, CISA).

Standards and
frameworks

Services align with leading frameworks, including ISO/IEC 27001 and NIST CSF 2.0, with assessors and engagements mapped to these standards.

Payroll
Certifications

Work led by industry-certified payroll professionals, including platform-specific certifications, with certified reviewers for payroll process reviews.

HR
Certifications

Roles prefer or require SHRM and/or HRCI credentials for HR outsourcing work.